Operations

The Rental Operator's Guide to Handling Damage Fairly

5 min read · for rental operators

Charging for damage is necessary, but done badly it tanks your reviews. The answer is documentation, not confrontation.

Document at handover, every time

Photos and a condition checklist at pickup and return turn “your word vs theirs” into a clear before/after. Most disputes evaporate when the evidence is obvious.

Charge from the card on file

With a verified card on file, you charge what's owed cleanly — backed by the record — instead of chasing a guest who's already on a plane.

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